“🚛Ace Towing is a fast-growing towing company serving Southern Maine. Known for heavy-duty hauling and rapid roadside service, they’ve built their reputation on being there when customers need them most. But behind the scenes, outdated tech was quietly eating into their performance, until Ekim IT Solutions stepped in.”
The Problem
Despite their reputation, Ace Towing was battling daily tech issues that hurt operations:
📞 Dropped calls from outdated desk phones disrupted dispatch
🧭 Disorganized network setup made it hard to troubleshoot
💸 Bloated telecom bills drained profit without adding value
🕐 Every minute of downtime led to missed jobs and frustrated staff
🤯 No central support system meant the team constantly put out fires
“We were wasting time and money chasing tech issues. It wasn’t sustainable.” Mr. Scott Ferland
A bloated telecom bill and constant downtime made the situation worse. Lost jobs, frustrated staff, and rising costs started to pile up.
What We Did
Ekim IT Solutions launched a targeted, full-scale tech reset tailored to the demands of a busy dispatch environment:
📱 Installed modern white desk phones to replace outdated hardware
📞 Deployed smart call handling to reduce dispatcher bottlenecks
✔️ Reorganized their entire network closet for stability and uptime
☎️ Reduced their phone bill by over 70%
“Our team noticed the difference immediately. Calls connected. No more chaos.” Mr. Scott Ferland
The Results
We didn’t just patch things up, we rebuilt their system with simplicity and speed in mind.
Ace Towing now runs smoother, faster, and more confidently. Their dispatchers don’t worry about tech anymore. They just focus on doing what they do best.
“Now our phones just work and we don’t have to think about them. That’s the best part.”
With better tools in place:
🧠 Their team regained focus and stopped wasting time on workarounds
☎️ Calls connect reliably, and dispatch runs smoothly
💵 Their monthly telecom costs dropped by over 70%
😊 Customers are happier, staff are more efficient, and downtime is no longer an issue
Want IT That Just Works?
If your business feels held back by unreliable tech, dropped calls, or constant workarounds, you’re not alone and you don’t have to stay stuck.
At Ekim IT Solutions, we help businesses across Maine simplify their systems, cut unnecessary costs, and finally get the reliable IT support they deserve.
If you’re just starting to understand what Managed IT means or whether it’s right for your business, we’ve put together a simple guide to walk you through it:
Ezra Angelo
