Careers
Job Title: IT Service Technician
Location
Central Maine; Auburn/Lewiston Area (Hybrid Role)
Job Type
Full-Time
We are seeking a skilled IT Service Technician to join our team in Central Maine. This is a hybrid role, offering the flexibility of remote work with occasional on-site visits. As an IT Service Technician, you will play a crucial role in providing technical support, troubleshooting, and ensuring the smooth operation of our clients.
Responsibilities
- Remote Support: Provide efficient remote technical assistance to end-users, addressing software and hardware issues.
- On-Site Visits: Conduct on-site visits as needed for installations, upgrades, and troubleshooting.
- System Maintenance: Perform regular system maintenance tasks, updates, and security checks.
- Issue Resolution: Diagnose and resolve IT-related issues promptly to minimize downtime.
- Documentation: Maintain accurate documentation of IT systems, configurations, and user guides.
- Collaboration: Work closely with other IT professionals and departments to implement solutions and improvements.
Requirements
- Technical Skills: Proficient in troubleshooting hardware and software issues, experience with operating systems, network protocols, and security measures.
- Communication: Strong communication skills for effectively assisting end-users and collaborating with team members.
- Customer Service: Prioritize customer satisfaction by delivering high-quality support and solutions.
- Problem Solving: Ability to analyze and solve complex technical problems efficiently.
- Flexibility: Comfortable with a hybrid work model, balancing remote work and on-site visits.
- Experience: Previous experience in a similar IT support role is preferred.
If you are passionate about technology, enjoy solving challenges, and thrive in a dynamic work environment, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our IT infrastructure in Central Maine.