Katahdin Smiles Dentistry’s IT Upgrade

• Ezra Angelo
• • July 16, 2025
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“🦷 Katahdin Smiles Dentistry has built its reputation on trusted care, friendly service, and confident results. But behind the scenes, their outdated IT systems and patchwork fixes created stress for staff and risk for patients. That’s when they partnered with Ekim IT Solutions for a fully managed IT approach.”

The Challenge

Running a dental practice means balancing patient care with complex technology. For Katahdin Smiles, the tech side was falling behind, creating bottlenecks in daily operations.

Here’s what they were struggling with:

• 🖥️ Old, sluggish computers slowed down records access and scheduling
• 📧 Email accounts frequently failed to sync, frustrating staff and patients
• 📠 Printer and scanner issues disrupted billing and patient file updates
• ⏱️ Support response times were inconsistent, leaving staff to self-diagnose problems

“Every week it felt like something else was breaking. We needed dependable IT that wouldn’t distract us from patients.” Dr. Valentine

What We Did

We approached Katahdin Smiles’ IT the way we approach patient care: thorough, proactive, and built for long-term stability.

Here’s how we helped:

• 💻 Rolled out fast, modern Windows 11 workstations across operatories and admin offices
• ☁️ Migrated email and data to Microsoft 365 for seamless communication
• 🔧 Delivered reliable managed IT support with fast ticket resolution
• 🔐 Strengthened cybersecurity protections to keep patient data safe and HIPAA-compliant
• 📂 Set up automated backups to ensure vital records were never at risk

“The difference was immediate. We can focus on dentistry without worrying about what’s going on behind the scenes.” Dr. Kristen Sciolino, Owner

The Outcome

With managed IT in place, Katahdin Smiles Dentistry runs smoother than ever. Their staff has the tools and support they need, while patients enjoy faster, stress-free visits.

Here’s what improved:

• ⚡ Day-to-day workflows run faster without computer slowdowns
• 📨 Email and communications flow seamlessly across the team
• 🔒 Patient records and billing data are protected with enterprise-grade security
• ✅ Tech support is just one ticket away, no more troubleshooting alone

Want IT That Just Works?

If your business feels held back by unreliable tech, dropped calls, or constant workarounds, you’re not alone and you don’t have to stay stuck.

At Ekim IT Solutions, we help businesses across Maine simplify their systems, cut unnecessary costs, and finally get the reliable IT support they deserve.

If you’re just starting to understand what Managed IT means or whether it’s right for your business, we’ve put together a simple guide to walk you through it:

• Ezra Angelo
• • July 16, 2025
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