The move from one location to two is the most consequential IT transition a Tampa Bay dental practice makes. A single-location practice has one server or cloud environment, one network, one set of workstations, and one HIPAA compliance program. Adding a second location doubles most of these and introduces coordination requirements that do not exist in a single-location environment: shared patient records that must be accessible from both sites, staff who may work at either location and need access from both, billing that may be centralized or split, and a HIPAA compliance program that must cover both locations as a single covered entity rather than two separate programs.
Ekim IT Solutions is the dental-exclusive IT provider serving Tampa Bay from our office at 600 N Westshore Blvd, Suite 701, Tampa, FL 33609.
Tampa Bay’s dental market has a meaningful number of practices that have opened a second location in the suburban growth corridors around Wesley Chapel, Brandon, Riverview, and the growing Pasco County communities, often after an established South Tampa or Westshore practice has built enough patient panel and production to support a second location without diluting the principal dentist’s time.
The most common IT mistake Tampa Bay practices make when opening a second location is treating it as a separate practice from an IT perspective: a separate PMS installation, a separate server, and separate patient records that do not share a database with the original location. This creates two separate patient records for patients who visit both locations, no shared schedule visibility across locations, and doubled HIPAA compliance obligations.
The mechanism for shared PMS access across two locations depends on whether the practice is on a cloud-based or server-based PMS. Cloud-based platforms including Dentrix Ascend, Curve Dental, and CareStack provide shared database access from any internet-connected location automatically: both locations log into the same cloud platform and see the same patient database. Server-based platforms including Dentrix and Eaglesoft require either a remote desktop connection to the primary server from the second location, a SQL database replication between two servers, or a migration to cloud PMS at the point of adding the second location. Ekim IT Solutions evaluates the best shared access approach for each Tampa Bay practice’s existing PMS platform before any second location opens.
Ekim IT Solutions standardizes IT infrastructure across both locations for Tampa Bay two-location practices. Check off which of these are genuinely standardized across both sites today.
If none of these are standardized across both locations yet, this practice is running two separate IT environments that happen to share a name, not a true two-location practice.
Staff who work at both locations need credentials configured correctly for both environments. A hygienist who works Mondays at the Wesley Chapel location and Tuesdays at the South Tampa location needs PMS access from both locations, email that works from both, and workstation login credentials configured at both sites. Ekim IT Solutions configures staff access for multi-location Tampa Bay practices so that cross-location access is provisioned correctly from the start rather than being added as an afterthought when a staff member cannot log in at the second location on their first day there.
Ekim IT Solutions serves Tampa Bay from our office at 600 N Westshore Blvd, Suite 701. We build the shared infrastructure and single-entity HIPAA compliance program that a two-location practice actually needs, not two separate setups bolted together.