Dormer Motel Solves Tech Headaches

• Ezra Angelo
• • April 29, 2025
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“📍Dormer Motel is a locally run property with one mission. To deliver peace of mind for every guest who checks in. But behind the front desk, the reality was different. Old phones, no security cameras, and rising tech problems made it harder to manage day-to-day operations, let alone scale the business. They didn’t need bells and whistles. They just needed tech that worked. That’s where we came in.“

The Problem

For a business that operates 24/7, Dormer Motel had zero visibility and limited flexibility. The owners were doing their best. But outdated tools kept getting in the way.

Here’s what they were dealing with:

• 🚫 No security camera system, zero visibility on guest safety or staff accountability
• ☎️ Outdated phone setup that couldn’t forward calls to mobile or offsite locations
• 🧩 Scattered tech tools with no centralized support
• 😖 Limited access control, management had no easy way to check in remotely
• ⏱️ Time-consuming manual workarounds became the daily routine

“We felt like we were running a 24-hour business with 12-hour tools.” – Dormer Hotel Staff

What We Did

We didn’t start with hardware, we started with how they operate. Then, we built a custom solution around Dormer’s real-world needs and guest-first mindset.

Here’s what our team implemented:

• 📹 Installed a full camera system with 24/7 cloud recording and remote viewing
• 📱 Modern white desk phones with call-forwarding, voicemail-to-email, and mobile access
• 🔧 Simplified backend infrastructure so the team isn’t stuck troubleshooting
• 🧠 Trained the staff on how to use and monitor everything. Fast, easy, no tech experience needed

“I can check the cameras from my phone at home. That alone changed everything.” – Dormer Hotel Owner

The Results

Dormer Motel didn’t just get a tech upgrade, they gained confidence, peace of mind, and new ways to grow their business without adding stress.

Since the changes went live:

• 🎥 They can now monitor their property 24/7 from anywhere
• 📞 Staff never miss a call, even when they’re offsite
• 🛠️ Issues are rare, and when they happen, support is fast and friendly
• 🧘 Owners feel less tied down, knowing the tech has their back
• 🙌 Guests are safer, and the team feels more in control

Want IT That Just Works?

If your business feels held back by unreliable tech, dropped calls, or constant workarounds, you’re not alone and you don’t have to stay stuck.

At Ekim IT Solutions, we help businesses across Maine simplify their systems, cut unnecessary costs, and finally get the reliable IT support they deserve.

If you’re just starting to understand what Managed IT means or whether it’s right for your business, we’ve put together a simple guide to walk you through it:

• Ezra Angelo
• • April 29, 2025
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