Furbish Cuts Costs and Chaos Fast

• Ezra Angelo
• • May 7, 2025
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“🍺 Furbish Brewhouse & Eats is a well-loved restaurant and brewery located in Rangeley, Maine. With a loyal customer base made up of locals and tourists, the team is known for great food, craft beer, and a warm, inviting atmosphere. But behind the scenes, things weren’t running so smoothly. Their outdated phone system kept breaking down. Their service provider nickel-and-dimed them every month. And their IT support? Slow, frustrating, and rarely helpful. That’s when they called Ekim IT Solutions.“

The Problem

Even with a strong reputation, Furbish was constantly battling tech issues that held their team back:

• 📞 Unreliable phones with unclear audio and frequent call drops
• 💰 Overpriced service that delivered little value and charged extra for every fix
• ⏱️ Slow IT response times that delayed service when it mattered most
• 😤 No mobile functionality, making flexibility for staff nearly impossible

“Every issue felt like a hassle. Nothing worked the way it should. We just wanted tech that did its job.” – Mrs. Beth Smith

What We Did

We gave Furbish a clean, reliable tech foundation. No more noise, no more delays:

Here’s what changed:

• ✅ Installed a modern VoIP phone system with crystal-clear call quality and mobile features
• 💸 Cut their phone bill by more than 50% twice
• 🔄 Moved them to a flat-rate support model, removing unpredictable billing surprises
• ⚡ Delivered lightning-fast response times that stop issues before they escalate

“We didn’t realize how much time and money we were wasting until everything finally worked. It was a huge shift.” – The Furbish Brewhouse & Eats Staff

The Results

Furbish now runs leaner, faster, and more confidently. Their phones work. Their bills are predictable. And their team can finally focus on serving customers instead of troubleshooting tech.

With reliable IT support behind them:

• 🍻 Their staff stays connected, even during peak rush hours
• 📞 They enjoy crystal-clear calls with mobile access when needed
• 💵 Their IT and phone bills are slashed, freeing up resources
• 💡 They’ve eliminated surprise costs and IT downtime

Want IT That Just Works?

If your business feels held back by unreliable tech, dropped calls, or constant workarounds, you’re not alone and you don’t have to stay stuck.

At Ekim IT Solutions, we help businesses across Maine simplify their systems, cut unnecessary costs, and finally get the reliable IT support they deserve.

If you’re just starting to understand what Managed IT means or whether it’s right for your business, we’ve put together a simple guide to walk you through it:

• Ezra Angelo
• • May 7, 2025
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