JD’s Store: Always Online, Always Ready

• Ezra Angelo
• • May 17, 2025
Share:

“🍾 JD’s Package Store & Redemption Center is a high-traffic liquor and redemption business in Waterboro, Maine. Every second of uptime matters. With constant transactions and no room for tech hiccups, their team needed systems they could rely on even during the rush.”

The Problem

JD’s was running on fumes when it came to technology. Their systems were fragile, disconnected, and unfit for the high pace of daily retail traffic. Every second offline meant lost revenue and they couldn’t afford the risk.

• ❌ Internet constantly dropped, bringing all operations to a halt
• 💾 Their POS was local-only, brittle, and prone to crashing
• 🔄 No automation meant pricing updates required manual input
• 🔒 No backup or IT support left them vulnerable and stressed

“If the internet went down, we were blind, no sales, no info, no control. It felt like we were just waiting for the next tech crisis.” – Mrs. Amy Bailey

What We Did

We transformed JD’s into a connected, cloud-powered retail operation, without interrupting a single transaction:

Here’s what we delivered:

• 🛰️ Stabilized their internet. Zero outages since the upgrade
• ☁️ Migrated their POS system to the cloud without needing to change workflows
• 🔁 Automated monthly price updates from Maine Spirits with zero manual effort
• 🔌 Upgraded their cabling and added enterprise-grade Wi-Fi for fast, stable access
• 📡 Connected buildings via point-to-point links for seamless, site-wide communication
• 👨‍💻 Delivered 24/7 managed IT support so help is always one call away
• 📧 Set up Microsoft 365 for email, file access, and secure collaboration
• 💊 Replaced outdated tablets with fast, reliable front-of-house devices

“They didn’t just fix things. They made our tech invisible, now it just works, and we can finally focus on running the store” – Assistant Manager, JD’s

The Results

JD’s team now runs faster, smarter, and stress-free. They’re not babysitting slow machines or dreading outages. They’ve gained uptime, confidence, and support that actually responds when needed.

Here’s what changed:

• 💡 Zero unexpected downtime since deployment
• 📊 Automation eliminated repetitive tasks
• 💼 Better mobility, speed, and oversight across their operations
• 🙌 Staff confidence and morale boosted

Want IT That Just Works?

If your business feels held back by unreliable tech, dropped calls, or constant workarounds, you’re not alone and you don’t have to stay stuck.

At Ekim IT Solutions, we help businesses across Maine simplify their systems, cut unnecessary costs, and finally get the reliable IT support they deserve.

If you’re just starting to understand what Managed IT means or whether it’s right for your business, we’ve put together a simple guide to walk you through it:

• Ezra Angelo
• • May 17, 2025
Share: