Lincoln Smiles Gets Reliable IT Support

• Ezra Angelo
• • June 12, 2025
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“🦷 Lincoln Smiles Dentistry is dedicated to patient comfort, confident smiles, and modern care. But behind the scenes, their outdated systems and slow support created unnecessary stress for both staff and patients. That’s when they turned to Ekim IT Solutions for a complete managed IT partnership.”

The Challenge

Dental teams can only focus on patients when the tech behind them works. For Lincoln Smiles Dentistry, everyday bottlenecks were pulling staff away from care.

Here’s what they struggled with:

• 🖥️ Aging computers slowed down scheduling and chart access
• 📧 Email sync issues caused communication delays
• 📠 Printing and scanning problems disrupted workflows
• 📉 IT support was reactive and slow, leaving staff to troubleshoot themselves

“We were spending more time fixing tech than focusing on patients. It just wasn’t sustainable.” Dr. Kristen Sciolino, General Dentist

What We Did

As a managed IT partner, we didn’t just fix one problem. We built a stable foundation that Lincoln Smiles could trust every day.

Here’s how we helped:

• 💻 Deployed fast, reliable Windows 11 workstations across the office
• ☁️ Migrated email and files into Microsoft 365 for seamless access
• 🔧 Provided a responsive helpdesk that solves issues quickly
• 🔐 Added strong cybersecurity protections to safeguard patient data
• 📦 Set up proactive backups to ensure no records are ever at risk

“Now, when something pops up, it gets handled right away. We finally feel supported.” Dr. Joe Thibodeau, General Dentist

The Results

With managed IT in place, Lincoln Smiles Dentistry now operates with confidence. Tech doesn’t get in the way, it supports patient care.

Here’s what got better:

• ⚡ Faster systems let staff move through daily tasks without slowdown
• 📨 Communication runs smoothly with synced, reliable email
• 🔒 Patient data stays protected with business-grade security
• ✅ Staff no longer troubleshoot alone. Support is always one ticket away

Want IT That Just Works?

If your business feels held back by unreliable tech, dropped calls, or constant workarounds, you’re not alone and you don’t have to stay stuck.

At Ekim IT Solutions, we help businesses across Maine simplify their systems, cut unnecessary costs, and finally get the reliable IT support they deserve.

If you’re just starting to understand what Managed IT means or whether it’s right for your business, we’ve put together a simple guide to walk you through it:

• Ezra Angelo
• • June 12, 2025
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