Remote work IT for dental practices is a more specific requirement than remote work for general businesses. Most of a dental practice’s clinical work is chair-side and cannot be done remotely, but a meaningful and growing portion of administrative work can be: insurance verification and claims follow-up, billing reconciliation, treatment plan coordination, referral management, and practice management reporting are all tasks that office managers, billing coordinators, and administrative staff perform routinely and that can be done from outside the practice with the right IT configuration.
Ekim IT Solutions is the dental-exclusive IT provider serving Tampa Bay from our office at 600 N Westshore Blvd, Suite 701, Tampa, FL 33609.
The configuration that allows remote administrative access must be done correctly or it creates the single most common HIPAA breach vector in dental practices: unsecured remote access to systems containing protected health information.
Unsecured remote desktop access to dental practice management software is one of the most frequently exploited attack vectors in dental practice ransomware incidents. Remote Desktop Protocol exposed to the internet without a VPN, without MFA, and without IP restriction is an open door for attackers.
Clinical charting, chairside imaging, and in-person patient care cannot be done remotely. The remote work IT configuration Ekim IT Solutions builds for Tampa Bay dental practices covers the administrative functions that legitimately benefit from remote access: insurance coordinator access to the PMS billing module for claims follow-up, office manager access to scheduling and reporting, and billing staff access to the ledger and payment posting workflow. Each of these access types gets a scoped configuration that allows the specific functions needed without providing full administrative access to the entire PMS database.
Check off each remote access safeguard your practice has in place.
Business-grade VPN with MFA enforced before any remote user connects to the practice network
Remote access users scoped to the minimum PMS permissions needed for their specific role
Mobile device management enforced on personal devices staff use to access practice systems
Remote access to dental practice management software is remote access to protected health information. The HIPAA Security Risk Assessment must document who has remote access, through what mechanism, with what authentication controls, and what monitoring is in place to detect unauthorized access. Ekim IT Solutions documents the remote access configuration in the Security Risk Assessment for every Tampa Bay dental practice we support and reviews remote access permissions during annual HIPAA compliance reviews.
Ekim IT Solutions serves Tampa Bay from our office at 600 N Westshore Blvd, Suite 701. We configure remote access for insurance verification, billing, and administrative work the right way, closing the most common HIPAA breach vector in dental practices.