United Piping: Smarter Tablet Tech

• Ezra Angelo
• • May 31, 2025
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“🛠️ United Piping Inc. is a plumbing contractor using modern tools like tablets and cloud apps to streamline operations. But as their fleet of iPads grew, so did the challenges of keeping everything secure, supported, and running smoothly.”

The Problem

As the company scaled, device chaos crept in. Field techs relied on iPads, but without a centralized system, things often went wrong. Updates stalled. Settings varied. IT support struggled to keep up.

Here’s what they were up against:

• 📵 No visibility or control over deployed tablets
• 🧯 Tech support delays caused job site disruptions
• 🔐 Inconsistent app setups created security gaps

“We were using modern tools, but our systems behind the scenes weren’t built to handle it. Things started slipping through the cracks.”

– Mr. Mike G. Curran

What We Did

We gave United Piping a proper MDM foundation, designed for teams with field-based tablets and fast-paced workflows.

Here’s what we put in place:

• 📋 Enrolled every iPad into a Mobile Device Management (MDM) platform for centralized oversight
• 🔄 Standardized app configurations, automatic updates, and security policies across all devices
• 🆘 Delivered fast and friendly helpdesk support to keep techs productive and reduce downtime

“Now everything just works. We can push updates, fix issues remotely, and support our team without the tech drama.” – Mr. Mike G. Curran

The Results

The chaos is gone. United Piping now runs smoother, with tech that keeps their crews moving instead of holding them back.

Here’s what got better:

• 🚀 Field techs stay productive with reliable, supported devices
• 🔒 Management has full visibility and security control
• 📲 Tablet performance is consistent from site to site

Want IT That Just Works?

If your business feels held back by unreliable tech, dropped calls, or constant workarounds, you’re not alone and you don’t have to stay stuck.

At Ekim IT Solutions, we help businesses across Maine simplify their systems, cut unnecessary costs, and finally get the reliable IT support they deserve.

If you’re just starting to understand what Managed IT means or whether it’s right for your business, we’ve put together a simple guide to walk you through it:

• Ezra Angelo
• • May 31, 2025
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